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Heroes In The Sky

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At this year’s World Economic Forum in Davos, Rwanda featured prominently for its drone technology, especially for its delivery of blood supplies to its rural areas.

The small East African nation was praised for being the first country in the world to adopt performance-based regulation for drones, which includes policies for safety, innovation and approvals.

Most would imagine that a small emerging land locked economy would have far more pressing priorities than drone technology, an element of the fourth industrial revolution which is still in concept phase in most developed countries, but they would be wrong.

The country is using it as an opportunity to address age old struggles, such as preventable deaths like postpartum bleeding.

Regulation, however, is not Rwanda’s first global milestone with drone technology. In October 2016, the country was the first in the world to commercially launch and use drones to deliver medical supplies.

To understand this development, one has to travel to Muhanga, a small town in Rwanda’s Southern Province, which hosts the country’s ‘drone port’.

On a cloudy Thursday afternoon in January, a remotely-piloted buzzing drone flies low above Ruhango District Hospital, in Muhanga, drops a red package on the lawn and takes to the skies again.

The hospital’s patients are not surprised by the low-flying drone; they are accustomed to such occurrences. A nurse rushes out of the nearby consultation waiting area, picks up the package and makes his way back to the patients.

Earlier in the day, another drone made a similar drop at Kabgayi Hospital, about 30 minutes away. This is how Rwanda’s remote healthcare facilities receive blood supplies in the southern and western parts of the hilly country.

Previously, the delivery of blood supplies from the central National Centre for Blood Transfusion to remote parts of the country took hours, holding up resources and medical staff, and at times forcing them to spend a night in Kigali.

Prior to drones, it took ambulances four hours to transport blood supplies from Kigali to Kabgayi Hospital by road. The ambulance would need to make this trip two to four times a week.

Apart from the difficulties of the road trip, laboratory technicians had to abandon their facilities and patients to process orders of blood supplies. With the adoption of drone technology by the Rwandan government, through a public-private partnership, the process now takes about 30 minutes.

READ MORE: Mind Blown By Drone At 160km/h

The innovative initiative was launched in October 2016, following an agreement between the Rwandan government and Zipline, a robotics company in California.

The partnership was one-of-a-kind. Across the world, drones are associated with bombing and spying. In Rwanda, however, drones were a sight for sore eyes as they came with much-needed medical supplies.

To many people, the two partners were underdogs. Zipline was a start-up firm and was yet to commercially roll out the concept, while Rwanda was not renowned for being a global innovation hub.

Keller Rinaudo, the CEO and Co-Founder of Zipline, says they were driven to succeed because of the millions of lives lost across the world due to preventable causes, like excessive blood loss.

Zipline co-founders Keller Rinaudo (left) and Will Hetzler at the launch of the firm’s operations in Muhanga (Photo by Faustin Niyigena)

While most countries adopted a wait and see attitude, Rwanda was willing to step up.

Millions of women across the world die each year due to postpartum hemorrhaging (PPH). In fact, the United States has the highest rate of maternal death due to PPH in the industrialized world. It’s a major global problem. Rwanda was the first country in the world to step up and decide that they would tackle it with the most cutting-edge technology available,” says Rinaudo.

As the Rwandan government established regulatory framework to operate drones, Zipline gathered advice from everyone involved, including governmental departments, doctors, nurses, National Centre for Blood Transfusion officials, and laboratory technicians.

“The easy part was building the technology. The hard part was integrating with the national health system,” says Rinaudo.

As Zipline was building an ecosystem for drone technology, the state was looking at the safety and security concerns around the disruptive technology. This resulted in regulations such as seeking clearance from the Rwanda Civil Aviation Authority before taking off, registration of drones, and acquiring flying permits.

These regulations reduce the likelihood of drones being used for illegal activities or interfering with a plane’s flight path.

The hype around the innovative project attracted the attention of international corporations.

UPS, a global logistics firm, and Global Alliance for Vaccines and Immunization (GAVI), a public-private global health partnership, sought to be involved.

UPS, with an interest in using drones for their own deliveries, supported the initial launch with a grant of $800,000. GAVI was using the project to see if they could use the model elsewhere and improve healthcare across the world.

With a staff of about 50 and a fleet of 15 drones, Zipline has since made over 2,000 deliveries with over a quarter of them saving lives. The company is now looking to double the number of its drones as well as adding more advanced drones to its fleet.

“Our base in Rwanda has operated with 15 planes. We’re replacing those aircraft with the next generation and will soon begin flying 30 drones from each base we operate,” says Rinaudo.

This is welcome news for Rwandans, like Esperanza Ugirambabazi, who needed a transfusion when giving birth to her son at Kabgayi Hospital. In about 30 minutes, this was made possible because of one of the drones.

Another young mother from the same district tells of her months-old son who had malaria and urgently needed a blood transfusion. He is alive today because of the drone delivery.

The success of the project has led to a second phase starting in the eastern part of Rwanda, as well as demand for the service in other African countries.

“We’re in the process of setting up a second base in Rwanda to serve the rest of the country, bringing all 11 million citizens within a reach of this lifesaving technology. We’ll be expanding across Africa and the world this year. Zipline is building an instant delivery service for the planet,” Rinaudo says confidently.

Tanzania, with a neighbor of Rwanda, has expressed demand for the services. In 2017, the country announced that it would launch drone delivery services to provide medical supplies in the first quarter of 2018.

The Tanzanian Ministry of Health ambitiously intends to make up to 2,000 deliveries a day to over 1,000 facilities across the country, targeting about 10 million people. The country has already established regulatory framework for the technology.

A drone ready to take off from Muhanga drone port in Rwanda’s Southern Province (Photo by Faustin Niyigena)

For Rwanda, the success of the partnership with Zipline is just the start.

Rwanda’s Minister of Information Technology and Communication Jean de Dieu Rurangirwa says that the country is creating an enabling environment for further deployment of drone technology.

Beyond regulation, the government has been mulling plans to build capacity among emerging techies to increase the number of players in the sector.

“Building on the success of Zipline’s blood delivery technology, we are working to nurture a drone industry. As we look to the future, we will continue to put in place the infrastructure and policy frameworks that accelerate the adoption of emerging technologies to transform people’s lives,” says Rurangirwa.

“We are also establishing capacity-building programs to invest in local talent and leverage public-private partnerships to lay the groundwork for the Fourth Industrial Revolution.”

READ MORE: Something To Drone About

Already, other sectors have been working around incorporating the technology in their line of work.

In Musanze District, in the Northern Province, a pilot test phase is underway to introduce drone technology for potato crop monitoring, involving around 20 farming cooperatives. This will monitor for pests and diseases, which could boost crop harvests.

There are also conversations about introducing drones in the famous Akagera National Park to combat poaching.

With the new regulations in place, small businesses and entrepreneurs are finding ways to make the most of the technology. Local photographers, for example, are in the process of acquiring drones so their services can include aerial photography.

Renowned British architect Norman Foster is another who has been quick to take advantage. His firm, Foster + Partners, has expressed interest in building the world’s first drone port in the country.

Rwanda’s approach and progress in drone technology is seen as a model for other countries in the region.

“The government of Rwanda’s leadership in co-designing agile policy frameworks around the use of drones could be a model for other countries that want to accelerate adoption of this game-changing technology,” says Murat Sonmez, Head of the Center for the Fourth Industrial Revolution, based in San Francisco.

Rwanda may be a small country, but it’s taking giant strides.

 

– By Collins Mwai

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Google Is Making Android As Difficult To Hack As iPhone—And Cops Are Suffering

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Apple makes the most secure phones in the world. At least, that’s the common assumption.

But increasingly Android models are as difficult, if not trickier, to break into as the iPhone, according to search warrants and forensic industry sources.

One warrant unearthed by Forbes detailed a case in which cops seized an LG Android phone after swooping on suspected drug dealer, Angel Angulo, who’d allegedly sold methamphetamine to an undercover cop. Upon Angulo’s arrest the police obtained the phone from inside the his Ford Mustang, though the search warrant didn’t detail what exact LG model.

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The police obtained the LG in January and even had permission to force open the device by holding it up to Angulo’s face or depressing his fingerprint to unlock with facial or fingerprint recognition.

But agents at the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) have not been able to find a way to bypass the lock screen with their current forensic tools and techniques.

They’ve now asked for an additional 120 days to access the device, according to a filing from the ATF. (No legal representation was listed for the defendant. The Department of Justice hadn’t responded to a request for comment at the time of publication).

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iPhones less secure than Android now?

Sources in the forensics community tell Forbes that the security of Google’s operating system has become, in some cases, too strong to allow police (or anyone else with direct access to an Android phone) inside. “Some would say iPhones are less secure,” said one source from a large forensics provider.

Google, like Apple, has been continually adding security features to Android, said Vladimir Katalov, CEO of Russian forensics provider Elcomsoft. One of the key updates to Android over the years remains Secure Startup, which encrypts all internal storage so the data within should be accessible only to someone with a passcode or other form of authentication, like a face or a finger.

The anonymous source noted that a considerable amount of resources go into penetrating the defenses of iPhone operating systems, and once a hack works on one iOS device, it should work on all the others. The same cannot be said for Android, which is fragmented across manufacturers’ home-brew updates and countless phone models. If a police officer or forensics professional finds a way to break into a Google Pixel, for instance, the same hack might not work on any other devices.

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“While some Android phones can be accessed using generic methods, each new model may contain unique features which require a more customized approach,” said Peter Sommer, professor of digital forensics at Birmingham City University in the U.K. “In addition there are instances of standard Android phones being heavily modified to have secure features.”

The issue of Android security is particularly pressing for Huawei, the world’s largest manufacturer of Android phones, which is set to lose access to Google’s security updates on newer devices. That’s because of the Trump administration’s ban on American companies doing business with the Chinese telecoms giant.

iPhone still trumps Android in some cases, though. When Forbes tested a range of Android phones’ facial recognition systems, there were clear disparities in the security of the technology across the different devices. A 3D-printed head was able to open all the Android phones tested, but it worked much quicker and in all light conditions on a OnePlus 6, whereas Samsung and LG phones were tougher to crack. Forbes also tested Apple’s facial recognition with the fake head. In that case, it proved impenetrable.

Thomas Brewster;Forbes Staff

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The 4IR Strategy To Move Forward

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South Africa has created the Presidential Commission on the Fourth Industrial Revolution. The President of South Africa, Cyril Ramaphosa, chairs this commission and I am the Deputy Chairman. The commission consists of 30 members.

It is tasked with developing South Africa’s strategy around the Fourth Industrial Revolution (4IR).

Why this commission and why is the 4IR so important? To answer these questions, we ought to understand first what the 4IR is and what it entails.

As a point of departure, we ought to understand the first, second and third industrial revolutions. The British scientific revolution that gave us Isaac Newton’s laws of motion, gravitation and the study of heat, catalysed the first industrial revolution.

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The first industrial revolution gave us coal-powered steam engines that drove trains and ushered the era of using machines to produce goods and services. The luddites, who were a group of activists hell-bent on stopping the first industrial revolution, disappeared into the ash heap of history and the technological revolution marched on.

The scientific revolution that facilitated us to leverage magnetic and electrical forces called electromagnetism ushered the second industrial revolution. Electromagnetism gave us electricity and an electric motor, and these, in turn, spurred the development of the assembly line, which vastly improved production and introduced mass production in factories.

The discovery of semiconductors and the invention of a transistor in the United States (US) ushered the electronic age, which gave us computers, mobile phones, and ultimately led to the invention of the internet.

Seventy years after the discovery of a transistor, there is no significant semiconductor company on the African continent. To solve this serious gap in the political economy of the African continent, industries, society and universities on the continent must come together to develop a strategy and the plan of action on how the continent should enter the primary economy of the third industrial revolution.

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The 4IR is a confluence of digital technologies of the third industrial revolution, developments in biotechnology through innovations such as molecular motors, as well as the developments in the physical space through breakthroughs in new materials and robotics technologies.

One of the technologies driving the 4IR is artificial intelligence (AI). Because of AI, machines are gaining intelligence and thus planes are intelligently flying with minimal interference by pilots, the factory floor is increasingly automating, and self-driving cars are reaching maturity. AI is revolutionizing the medical field and making careers such as radiology redundant.

The implications of the 4IR will be extensive. It will reduce the world of work and usher a post-work era, where factories will employ fewer people than ever before. The presidential commission should study this post-work era and the impact thereof on the labor market, equality and tax collection.

This commission will explore the viability of strategies such as the introduction of universal basic income, virtual economic zones and imposing tax on robots in order to prevent the escalation of poverty and inequality.

In the 4IR era, some jobs will disappear, some will change and new types of jobs will be created. It is important that the presidential commission study these changes and design a strategy on how we should move forward. This should include the identification of the required set of skills in order to thrive in the 4IR, and the mechanisms in which the education sector should plan for the development of such skills.      

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Kai-Fu Lee, the Chairman of the World Economic Forum Council on Artificial Intelligence, wrote in his influential book, AI Superpowers, that in the 4IR, data is becoming the new oil. Countries and companies, such as the US, China, Google, Facebook, and Alibaba, which collect more data will become so powerful that they will influence all aspects of our lives.

The company Cambridge Analytica allegedly influenced the US election through data analytics.

This commission should study and recommend how South Africa should position itself with respect to defence, peace, security, industry, trade, society and politics in the light of the 4IR. Failure to capture this 4IR moment will relegate us to the dustbin of history.

– Tshilidzi Marwala is a professor and Vice-Chancellor and Principal of the University of Johannesburg in South Africa.

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‘A Tweet Can Tank An Economy’

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Many perspectives have been shared on influencer marketing, but very few from the brands themselves. What are its business imperatives and ROI?


In the heart of Sandton, Africa’s richest square mile, is Brittany Preece, a social media manager at Investec Bank.

As part of the Private Banking marketing team, Preece and her team have managed to successfully implement disruptive digital strategies to meet the growth objectives of the bank.

Traditionally, the role of marketing has been to support business objectives. Yet when companies experience financial difficulty, more often than not, marketing is seen to be the first in line on the chopping block. As a way of adapting to this reality, most marketing managers have had to look at cost-effective, yet creative, ways of achieving business impact.

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Social and digital media have given room for new ways businesses can engage and sell to their customers.

Increasingly gaining traction in South Africa is influencer marketing, an entirely new branch of the sales and marketing funnel which has seen brands leverage popular personalities on social media to promote their products and services online. Globally, the influencer marketing industry is forecast to be worth $5 billion to $10 billion by 2020, according to a study by Mediakix.

For Investec, attracting and diversifying into new markets has informed their decision to leverage influencers as part of their marketing strategy.

“Since 2015, we as Investec, have predominantly used influencer marketing to reach the young professional audience,” Preece says.

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“We (Investec Private Bank) have recently evolved our qualifying criteria. We’re no longer just the preferred banking partner for accountants, engineers, lawyers, doctors and actuaries. We’re positioned to be the bank of choice for those who are under the age of 30, consistently earning more than R600,000 ($42,582)a year, with a university degree and working in their area of expertise.”

Seated in front of a glass wall which looks out to a view of a bustling and upbeat office environment, she elaborates that to effectively reach the young professionals’ target market, it is important to identify individuals that can speak to that audience.

“What influencer marketing gives you, that a lot of the other marketing channels can’t, is great reach and engagement with your target audience. Using [influencers] brings a lot of authenticity to the brand, where Investec Private Banking was seen as unattainable to a lot of young professionals,” Preece says.

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In the digital universe, content is king. Authenticity is paramount. A study conducted by the Mobile Marketing Association reported that most consumers have banner blindness and suffer from advertising fatigue. They cannot recall the last digital banner ad that they saw.

Ad-blocking continues to be a growing phenomenon, further demonstrating the shift in consumer behavior. Consumers simply don’t want to be marketed to. To this effect, influencers assist brands to reach their customers through content that is more relevant to those consumers.

According to Business Insider’s 2018 Influencer Marketing Report: Research, Strategy & Platforms for Leveraging Social Media Influencers, the average social media engagement rate from influencer marketing averages 5.7% per post.

This is a feat compared to content generated by brands which fluctuates around 2% – 3% per post.

With this in mind, it’s even more essential for brands to involve influencers upfront to co-create an envisioned campaign.

“You want your influencer to buy into what you stand for as a brand. It shouldn’t be a hard sell – consumers see through that. If not done properly, it can look very fake and [we] never want to make it feel like an ad,” Preece says.

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Brands and agencies measure awareness and engagement by analyzing a few parameters, including, inter alia, number of likes, comments, shares and followers. Proponents of this theory believe an increase in these parameters lead to brand success.

Detractors of the theory believe awareness and engagement alone are not sufficient indicators of brand success. “Likes and follows are unimpressive without an increase in the bottom line,” says Sinesipho Maninjwa, a financial analyst and commentator.

But technology has its limitations. Dianne Joseph, the Commercial Director of Digital at Nielsen, a leading global information, data and measurement company, elaborates that there are real challenges in measuring sales attribution as a result of influencer marketing.

“The influencer models are difficult to measure because most influencers use their own personal pages to post, and these organic posts don’t offer us the opportunity to implement a tag (for tracking purposes) and, therefore, we aren’t able to track the outcomes,” Joseph says.

The ability to measure what is happening on and off digital platforms, or across social media platforms, is a challenge that most digital marketers face. Different platforms such as Facebook and Twitter have their own unique methods of tracking and storing data. The link between these platforms is, therefore, a lot more tenuous.

But in support of influencer marketing, a number of global studies have come out and shown that influencer marketing does yield a positive return on investment (ROI).

Pierre Cassuto, of social media influencer platform Humanz, who recently set up shop in South Africa from Tel Aviv in Israel, believes that the use of influencers can lead to increased sales. “In the US market, there is about a four times ROI on money spent in the influencer marketing space for retailers, cosmetics and FMCG brands,” he adds.

Cassuto agrees that engagement on its own doesn’t yield conversion. For influencer marketing to yield conversion, the message being broadcast by influencers has to be well thought out and carefully constructed to achieve that objective.

There has to be a reason for someone to do something now as opposed to anytime. That can be around creating urgency around something specific, it can be around creating a limited time availability offer.

Essentially, brands can become creative and purposeful in how they design their entire campaign to track conversion from the ground up. “The way we suggest measuring conversion is by making sure that the influencers have a way that [brands] can track the relationship between the influencers post and the actual conversion,” Cassuto says.

The first looks at providing the influencer a coupon code that they can distribute and share. In doing so, the specific brands will know that the people who redeemed the coupon code came from the influencers. The second options measures sell over time related to increase in traffic due to influencer marketing towards a landing page that the brand is driving to. With this, Cassuto states that brands can do A/B testing to see the impact on days influencers are posting and days when they’re not.

With all the advantages of influencer marketing, should brands solely invest in this sales channel?

Preece firmly holds the view that influencer marketing on its own isn’t the be all and end all. “I do believe that it should be a mix. I believe that an integrated marketing plan that uses out-of-home, billboards, TV and digital is where you see the most results.”

“Things can go wrong with influencer marketing. You are putting faith and trust into a human being who is imperfect. We have a saying: A tweet can tank an economy,” Preece says.

With consumers becoming increasingly selective about what they consume, influencer marketing continues to grow as an attractive sales channel. It is imperative that brands place the necessary care and due diligence before partnering with any influencer.

The perfect fit between an influencer and the brand will determine the overall ROI. After all, effective influencer marketing is the online equivalent of the highly valuable word-of-mouth advertising that marketers have always coveted.

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