With new heights of popularity, Zoom has experienced a wave of growing pains and concerns that have shifted the conversation around its video tools drastically in just a few days. Some schools were already hesitant to offer Zoom to their students. But instances like “Zoombombing,” in which hackers and online trolls crash other users’ Zoom meetings, grew so prevalent that the FBI had to release guidelines on Thursday on preventing them. The New York Attorney General’s office sent a letter asking Zoom to respond to security concerns. And Zoom has been rocked by other reports of sending data to Facebook, sharing LinkedIn information even for users appearing under pseudonyms, and other vulnerabilities. It was enough to make SpaceX join NASA in shunning internal use of Zoom.

In an exclusive new interview, Zoom founder Eric Yuan says that he’s proud of the numbers of people that Zoom has recently helped. He takes personal responsibility for what’s gone wrong and says he won’t stop until he’s regained users’ trust. “We take it very seriously,” Yuan says. “I really want to build something to make the world a better place.”

Read the full profile on Forbes: https://www.forbes.com/sites/alexkonrad/2020/04/03/all-eyes-on-zoom-how-the-at-home-eras-breakout-tool-is-coping-with-surging-demand-and-scrutiny/#d3087d457f30

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