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Mayday! Mayday! I’ve Been Hacked

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For years, security experts warned Africa’s slumbering companies of cyberattacks. On May 12, many woke up. On this day cyberattacks struck 150 countries,  infecting more than 200,000 computers and holding multi-billion-dollar businesses, like France’s Renault, Britain’s National Health Service, Spain’s Telefónica, the United States’ FedEx and Germany’s Deutsche Bahn, to ransom.

Petya Or NotPetya: Why The Latest Ransomware Is Deadlier Than WannaCry

Behind it is WannaCry. This malicious software (malware) encrypts your computer files until a ransom of $300 is paid in the virtual currency, bitcoins. In simple words, it spreads like worms in a bag of rotten apples.

Experts say the reason why this malware squirmed easily into so many companies is that they see cybersecurity as a joke. Many hadn’t updated their security in over two months.

This made it easy for hackers to exploit Microsoft Windows XP operating systems by bypassing security checks. Once into the core, the malware can search for other files to exploit.

“Africa, in fact the whole world, is woefully unprepared. Traditional security measures aren’t keeping up with the emerging threats. And it’s becoming increasingly difficult, economically, to keep throwing money at the problem, when [top level management] doesn’t necessarily understand the difference between defending against attackers versus defending against auditors, all the while, tightening the purse strings and treating security as a grudge purchase or necessary evil,” says Tim Morty, Cyber Security Specialist at Information Security Architects (ISA).

Web Vigilantes

When your computer is under attack, Morty is the kind of guy you want at you back. For 10 years he has battled cyberattacks on the frontline in Africa, from Botswana and Namibia to Mauritius, Tanzania, Uganda and South Africa.

“Until not too long ago, the prevalent opinion was that only the big corporate and financial institutions had a need to protect their data against corporate espionage, which many considered the main external threat over and above the usual defences against spam and malware. That has changed in recent times. Cybercriminals have not only expanded their reach, they have also found a ready market in our personal data,” says Morty.

Often it can be your employees and their cell phones that make you vulnerable.

“Careless posting on social media is a major concern, as is the use of corporate resources on non-corporate networks. Let’s face it, we all love free WiFi! However, do you really know who is behind the connection, and what are they doing with the information that you are transmitting or receiving?”

One reason why Africa is so vulnerable is many of its people are still learning how the internet works.

“We need to begin learning how to survive in the virtual worlds we have created. Cybercriminals have rapidly adapted to the virtual world and are using the advantages they have developed to thrive, while others are still taking their first tentative steps in this new frontier.”

It was not long ago that businesses, according to KPMG’s 2016 Global CEO Outlook study, considered cybersecurity as an afterthought. The study found cybersecurity has become a major concern for many CEOs. One in five business leaders now list information security as the risk they are most concerned about, while a third sees cybersecurity as the issue with the biggest impact on their company.

Making Millions From Paranoia

The study is made from the views of nearly 1,300 CEOs from companies across 11 industries in 10 countries. Cyberattacks loom larger in Africa when many businesses are on the cusp of the Fourth Industrial Revolution, the age of machine learning, cognitive computing and artificial intelligence, play over the internet.

“Cyberattack is like cancer, there is not one form of cancer and cybersecurity has a lot of different areas. It’s one thing for somebody to steal your Mastercard and cause you aggravation, but stealing a vaccine for something like a virus, could be worth billions,” says J. Patrick Michaels Jr, the founder at Communications Equity Associates (CEA).

Michaels founded CEA in 1973 as a US Cable TV brokerage firm.  Nearly half a century later, it has investments of $1.3 billion in private equity wealth across 60 countries.

Known as a globetrotting investment banker, Michaels learned of cybersecurity in his days as Vice Chairman of the Board of Visitors of the U.S. Naval Academy. Michaels believes small businesses in Africa are prime targets for cyber blackmail.

“Hackers are starting to target the smaller companies to freeze up their businesses. A lion isn’t going to attack an elephant, when maybe a water buffalo or springbok is easier prey,” says Michaels.

“If you hijack the IT systems for a corporation, the impact on that company’s shares would be crippling. We could be sitting in Prague, sending a message to this company that to unfreeze their systems, the payment of $100 million to various bank accounts around the world would be appropriate. $100 million would be nothing compared to how much they would lose on the JSE stock markets if they were shut down for just 10 minutes.”

Industrial Thief On The Line, How Can I Rob You?

On the ground in Africa, Morty warns cyberattacks are on the rise because businesses can’t foot the bill.

“South Africa is, on average, ahead of the curve, in terms of Africa, although we’ve still got a lot of room for improvement… Economically, it is sometimes prohibitively expensive to keep up with the latest and greatest technologies. For those that can afford it, the next challenge is staff upskilling and, often, retention, in a market where skilled individuals are always sought after,” says Morty.

“There have been a few occasions when we have documented some major security concerns while working with a client; from open wireless access points and often basic networking flaws at one financial institution to simple lack of visibility and understanding of the client’s environment, with the security role being taken care of by networking staff with minimal training or understanding of the technologies in use.”

External threats are only part of the problem. Disgruntled employees or moles find it easy to expose weaknesses from within.

“The typical image, often conjured by media, of hooded figures hunched ominously over a laptop keyboard, is quite misleading. Threats from within are a reality; sometimes with intent, sometimes through neglect, often by accident, especially due to poor user education about a topic that isn’t always user friendly,” says Morty.

“Rapid adoption of social media has contributed to security woes, as its users willingly provide attackers with a wealth of information to use against both organizations and individuals alike, making reconnaissance, planning and execution of social engineering attacks that much easier.”

According to the 2017 Harvey Nash/KPMG CIO Survey, the world’s largest survey of IT leadership, cybersecurity vulnerability is at an all-time high, with a third of IT leaders (32%) reporting their organization had been subject to a major cyberattack in the past 24 months – a 45% increase on 2013.

Only one in five say they are very well prepared to respond to these attacks, down from 29% in 2014. Despite very visible headline-grabbing attacks, such as the recent WannaCry ransomware attack, the biggest jump in threats comes from insider attacks, increasing from 40% to 47% over the last year.

So should we be spending millions on encrypting our phones and protecting computers from hackers?

“Oddly enough, I’m inclined to say no. Throwing money at the problem will only help up to a point. What we need to do is change the way we work. Educate our users about what it means to be part of the connected world; illustrate what the risks are as well as what can be done to protect themselves, and teach good security practices rather than dictate an intimidating list of do’s and don’ts,” says Morty.

It will take a while yet for online security to become second nature. Until then Africa’s blind spot could be expensive.

Relentless rise of organizations being subject to major cyberattacks during past four years:

2017: 32%

2016: 28%

2015: 25%

2014: 22%

Source: The 2017 Harvey Nash/KPMG CIO Survey

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Apple Is Donating 9 Million Masks To Combat The Coronavirus

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Topline: Apple will donate 9 million N95 protective masks to combat the coronavirus, Vice President Mike Pence said on Tuesday, making Apple one of several California tech companies pitching in as hospitals across the country report a shortage of protective gear.

  • Pence thanked Apple for agreeing to donate 9 million N95 respirator masks to healthcare facilities across the country during a press briefing on Tuesday.
  • Pence’s remarks come after Apple CEO Tim Cook tweeted over the weekend the company was “working to help source supplies for healthcare providers fighting COVID-19” and “donating millions of masks for health professionals in the US and Europe,” but did not offer more specifics.
  • N95 respirators are masks that form a protective seal around a wearer’s mouth, filtering  out at least 95% of particles in the air, according to the Centers for Disease Control, which makes them necessary to protect healthcare workers from being exposed to the disease from patients.
  • Facebook has also said it is donating its stockpile of 720,000 masks purchased during the California wildfires last year, which degraded the air quality in the San Francisco Bay Area.
  • Apple did not immediately respond to a request for comment from Forbes asking if all of the donated masks were stockpiled because of the wildfires or if the company got them from somewhere else.

Chief critic: Teddy Schleifer, a reporter at Recode, wrote that health systems shouldn’t rely on the generosity of big tech companies to make up for the failures of the federal government. 

“But there is a risk in relying on corporate philanthropy—rather than the government—in solving this problem. For starters, it depends on the voluntary generosity of these companies to deal with an unprecedented emergency, an altruism that could vanish at any time,” he wrote.

Crucial quote: “And I spoke today, and the president spoke last week, with Tim Cook of Apple. And at this moment in time Apple went to their store houses and is donating 9 million N95 masks to healthcare facilities all across the country and to the national stockpile,” Pence said.

Key background: Apple is one of several California tech companies to give away N95 masks. In addition to Facebook, Salesforce, Tesla and IBM have also announced mask donations.

News peg: Doctors and nurses are sounding the alarm that they don’t have enough masks to protect healthcare workers. Not only does inadequate protective gear put important frontline health workers at risk, public health experts say, any situation endangering medical personnel may only further depletes the U.S. health system which already doesn’t have enough capacity to handle a surge in cases. State officials in New York and Illinois have criticized President Donald Trump for not stepping in to force companies to manufacture masks or allocate masks from private companies to ensure that states don’t outbid each other for the same supplies.

Rachel Sandler, Forbes Staff, Breaking News

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Video Games Are Being Played At Record Levels As The Coronavirus Keeps People Indoors

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Topline: With school closures, mandatory work-from-home policies and lockdowns taking place in the U.S. as a result of the Covid-19 coronavirus pandemic, gaming has seen higher engagement, especially over this past weekend.

  • Steam, the most popular digital PC gaming marketplace, reached new heights Sunday, drawing a record 20,313,451 concurrent users to the 16-year-old service, according to third-party database SteamDB.
  • Counter-Strike: Global Offensive, released by Steam-owner Valve in 2012, seems to be the top beneficiary of the increased engagement, breaking it’s all-time peak on Sunday with 1,023,2290 concurrent players, topping its previous peak last month by a million, which itself beat the record set in April 2016.
  • Like other esports, CS:GO has had to cancel events due to the virus, particularly the Intel Extreme Masters in Katowice earlier this month, though its peak viewership reached over a million, making it one of the most watched tournaments in the esports’ history.
  • Activision Blizzard’s new free-to-play battle royale spinoff Call of Duty: Warzone, launched March 10 on PC, Xbox One and PlayStation 4, is also likely benefiting, drawing in a staggering 15 million in three days, besting the record 10 million in three days by last year’s battle royale sensation Apex Legends.
  • These new heights follows similar effects of the virus on China and Italy: Telecom Italia’s CEO told Bloomberg it saw a 70% increase in traffic over its landline network, with Fortnite playing a significant part, while Chinese live-streaming service Douyu experienced increased viewership of the country’s most popular games, according to market analyst Niko Partners.
  • While gaming was considered “recession proof” during the 2008 market crash, stocks aren’t immune to the current historic drops: software developers like Activision Blizzard are facing a 9% decrease in price year-to-date, while hardware companies that rely on Chinese manufacturing like Nintendo are seeing bigger drops of 24%.

What To Watch For: If these records keep rising as the closings and lockdowns continue. Arriving this week is Nintendo’s long-awaited Animal Crossing: New Horizons for the Switch console, a relaxing “life-simulator” that’s set to have a big day with many fans not-so-jokingly asking Nintendo to launch early.

Surprising Fact: Plague Inc., a game that tasks players in creating a virus that wipes out humanity, surged in popularity late January, becoming the top-paid game on the Chinese app store at one point, but the game has now been removed in China at the direction of the government.

Further Reading: So You’re Suddenly Working From Home And Want To Try Gaming? Here’s How To Get Started.

Matt Perez, Forbes Staff, Innovation


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Amazon Hoping To Hire 100,000 New Employees To Deal With Coronavirus Demand

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Topline: Amazon announced Monday that it would be opening 100,000 new full-time and part-time positions to deal with increased buying demand as people practice social distancing during the Covid-19 coronavirus pandemic.

  • The company will also increase pay by $2 in the U.S. from its current $15 an hour, £2 in the UK and €2 in Europe for those working in fulfillment centers, transportation services, stores or people making deliveries, amounting to a total of $350 million.
  • Amazon last Friday shared that the increase in online commerce has unsurprisingly resulted in shortages for household essentials and delays in shipment times.
  • Monday’s statement also noted that “We continue to consult with medical and health experts, and take all recommended precautions in our buildings and stores to keep people healthy. We’ve taken measures to promote social distancing in the workplace and taken on enhanced and frequent cleaning, to name just a few.”
  • Last week, Amazon told all of its employees to consider working from home if they could, according to CNBC; for its fulfillment centers and delivery services, it also launched a $25 million relief fund that lets workers diagnosed with the coronavirus apply for  grants equal to two weeks pay, as well as unlimited unpaid time off for all hourly employees until the end of March.
  • Amazon currently employs 250,000 people at 110 fulfillment centers.

News Peg: According to Johns Hopkins, 181,200 people have been infected with the coronavirus, with 7,115 deaths reported. School closures, lockdowns and curfews have been put in place to promote social distancing, with the White House today recommending to avoid groups of more than 10 people.

Matt Perez, Forbes Staff, Games

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