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‘I Was Not Sure My Business Would Make It’

As Chris van Zyl’s clients grew and pressure piled on, his building business started to collapse.

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Don’t be fooled by his infectious smile, the sports car and designer clothes; behind it all is a sad story of depression.

On a windy winter’s afternoon, in Johannesburg, we arrive at the Serengeti Golf and Wildlife Estate, in Kempton Park – a place for the affluent. Five minutes later, a BMW sports car pulls up and a tall gentleman in a navy blue tailored suit steps out, his name – Chris Van Zyl. His game – building.

For one so young and seemingly successful it is a surprise when 30-year-old Van Zyl claims that failure is his best friend.

“I am so glad of the failures that happened to me. If I see failure, I say bring it on and it becomes part of my DNA,” says Van Zyl.

“Although I’m in the building industry, I’m not a builder, I’m a businessman.”

Van Zyl grew up in Sunward Park, in the east of Johannesburg, a middle-class suburb, where education is important; yet he doesn’t have a qualification beyond school.

“I never felt comfortable with the mind-set that to be successful you have to be educated.  If you’re not the smartest, surround yourself with people who are going to help you grow.”

When Van Zyl matriculated, his father, a businessman in the transport industry, encouraged him to try his hand at golf. Here, he had to face his demons; frustration and confusion. Luckily, he found a niche in real estate.

Van Zyl then went to work at his brother-in-law’s auto-glass company. This gave him a taste for business.

“I didn’t like the job but I had to take anything that came my way and make the best of it… Talking to a stranger was unthinkable, so I was taken out of my comfort zone.”

“I would go an extra-mile for the customers, more like people pleasing. I would aid more for people but never felt I was succeeding,” he says.

From here, he volunteered as a driver at a construction building company to learn the trade.

“I love designing; it can be anything from fashion to cars and building. Because I wanted to learn about the building industry I asked my boss to just pay me for transport and airtime as long as I got to learn the ins and outs of the business,” he says.

In 2008, Van Zyl took a leap of faith, with a friend, and started the company Buildpro Construction and built 21 houses. In 2013, he bought out his partner.

It all seemed plain sailing; lurking around the corner was his worst day.

His business was thriving but his health was suffering; anxiety and depression were his lot.

“I was pumped as an entrepreneur because I was getting in a lot of business and everything looked up because if you have money in the bank all is fine, right?”

Deals piled up and the business grew. It meant long hours of work; three for sleep. The pressure was on and getting more intense.

“I was depressed, for weeks on end I could not sleep because of all the stressful situations I had to solve daily. I was in constant damage control and because I did not know how to delegate; nobody could lighten the load for me.”

“We had a last minute site meeting with one of my clients who said it was urgent to meet face to face; of course I knew something big was wrong. I remember driving past the site twice and not realizing I must pull over for the meeting.”

He eventually pulled over and found that his client was at the end of his tether. There had been too many failures, says Van Zyl.

“As we walked around the site he pointed out all the things that were incorrect and problems that I committed two weeks ago to fix but had not been touched.”

The client sued for damages.

During the meeting, Van Zyl says he could feel that something was wrong; his whole body became numb.

“I tried to tell my project manager next to me but was struggling to speak – he saw that something was wrong. I used all the power I had to apologize to the client to cut the meeting short and my project manager carried me to the car and took me to my house. I could not think clearly or breathe. It was time that my body told me that I can simply not carry on like this,” he says.

“I had to negotiate new time timelines, and deliverables and made sure that I stuck to them.”

It was going to get worse.

Van Zyl was overworked his brain started to shut down.

“When people spoke to me, most of the time I did not register what they were saying because I would think of all the overwhelming problems in my business I need to solve.”

Cash flow was also a problem.

“I remember it was early in the month and I did not even have enough money to pay my workers’ salaries. I was days late on salaries and thinking now that the client will sue me for damages.”

The thought of closing down his business made it worse.

“It was unthinkable for me because I had so many clients that entrusted me with their hard-earned money on the dream homes which I was supposed to finish for them. If I had to close, all of them would have suffered financially and emotionally and I could not allow that.”

The doctors advised him to take a break.

“They told me the usual things; that I was fatigued and experienced several panic attacks so I had to stay at home for about a month. I couldn’t leave my staff to run the business; the big problem was that none of them really knew what was expected from them, so they carried on with no goals, deadlines or correct budgets. Without me there was no company.”

He had a choice to make, either fight for his health or be an entrepreneur.

Van Zyl chose health and less work. It meant he had to cancel two deals worth R18 million ($1.26 million).

“We were about to sign deals but I couldn’t take them on and [the clients] were angry with me. I had no choice but to cancel, my capacity couldn’t handle it,” he says.

It was touch and go.

“I was not sure my business would make it at all,” he says.

It did. But tough times were not over for Van Zyl.

“I remember, we were building a suite and had to cement on top. We booked eight loads of trucks with concrete.”

“I paid for the loads and it was in the morning, I was exhausted and decided to take a nap. I couldn’t hear my phone ring, I was totally burned out and when the workers needed two more loads to complete the job, they were unable to get hold of me,” he says.

It almost cost him another deal. Years later, he has vowed to never give in to the pain.

He claims that his company is worth R24 million ($1.68 million). By the end of 2016, he plans to make R38 million ($2.66 million).

“I do not compare myself to anybody. I’m a learner and strive to be the best I can be.”

His lesson?

“Learn to say no. Do not over commit. If you say you gonna do something, make sure you are fully equipped.”

Three years after his worst day, Van Zyl is thriving and plans to start a private funding firm and luxury brands. Not even depression could keep him down. He is also about to get married. What else does he need?

Entrepreneurs

Leaving Airplane Middle Seats Empty Could Cut Coronavirus Risk Almost In Half, A Study Says

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A new research paper from the Massachusetts Institute of Technology estimates that blocking out the middle seat on airplanes could cause the likelihood of passengers being infected with coronavirus to drop by nearly half, just as some airlines are starting to book flights to capacity again.

KEY FACTS

  • According to the MIT paper (which has not been peer reviewed) the chances of catching coronavirus from a nearby passenger on a full airplane when all coach seats are filled is about 1 in 4,300.
  • However, those odds drop to 1 in 7,700 when all the middle seats on board are left empty, the paper states.
  • Taking into account a 1% mortality rate according to the statistical model, the likelihood of dying from a coronavirus case contracted on a plane is far more likely than dying in a plane crash, which has odds of about 1 in 34 million, the paper stated. 
  • In “Covid-19 Risk Among Airline Passengers: Should the Middle Seat Stay Empty?” the author of the study, Arnold Barnett, wrote that his analysis aims to be “a rough approximation” of the risks involved in flying during the coronavirus pandemic.
  • “The airlines are setting their own policies but the airlines and the public should know about the risk implications of their choices,” Barnett told ZDNet this week.
  • The paper comes just as more flight carriers, like American Airlines, begin booking flights to full capacity despite surges of the virus across the country. 

KEY BACKGROUND

The coronavirus pandemic has been disastrous for the travel industry, and has especially hurt airlines. Major American carriers including American, Delta and United have asked employees to take buyouts and early retirement, Forbes reported, in a bid to cut costs as the pandemic causes them to bleed cash. United Airlines warned this week that it could be forced to furlough 36,000 jobs, or nearly half of its American workers, starting in October if travel doesn’t pick up. In April, the airline estimated that in the first quarter it lost $2.1 billion pre-tax, Forbes reported, and was losing $100 million a day in the last half of March. Boeing CEO Dave Calhoun said in May he expects a major airline to go out of business in 2020 as a result of pandemic pressure.

NEWS PEG

American Airlines announced two weeks ago it would begin booking middle seats again starting in July, although the carrier will allow passengers to switch from a full flight without any extra cost, Forbes reported. United is also selling tickets for middle seats. American Airlines took flak earlier this month when Sen. Jeff Merkley (D-Ore.) tweeted a picture of his crowded flight

WHAT TO WATCH

If airlines continue to extend their policy of keeping middle seats blocked off or if they’ll be forced to book to capacity to turn a profit. Southwest and Delta have both committed to keeping their middle seats blocked off until at least the end of September, while JetBlue will do the same through July, according to the Washington Post.

Carlie Porterfield, Forbes Staff, Business

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Entrepreneurs

From The Arab World To Africa

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Sheikha Hend Faisal Al Qassimi; image supplied

In this exclusive interview with FORBES AFRICA, successful Dubai-based Emirati businesswoman, author and artist, Sheikha Hend Faisal Al Qassimi, shares some interesting insights on fashion, the future, and feminism in a shared world.

Sheikha Hend Faisal Al Qassimi wears many hats, as an artist, architect, author, entrepreneur and philanthropist based in the United Arab Emirates (UAE). She currently serves as the CEO of Paris London New York Events & Publishing (PLNY), that includes a magazine and a fashion house.

She runs Velvet Magazine, a luxury lifestyle publication in the Gulf founded in 2010 that showcases the diversity of the region home to several nationalities from around the world.

In this recent FORBES AFRICA interview, Hend, as she would want us to call her, speaks about the future of publishing, investing in intelligent content, and learning to be a part of the disruption around you.

As an entrepreneur too and the designer behind House of Hend, a luxury ready-to-wear line that showcases exquisite abayas, evening gowns and contemporary wear, her designs have been showcased in fashion shows across the world.

The Middle East is known for retail, but not typically, as a fashion hub in the same league as Paris, New York or Milan. Yet, she has changed the narrative of fashion in the region. “I have approached the world of fashion with what the customer wants,” says Hend. In this interview, she also extols African fashion talent and dwells on her own sartorial plans for the African continent.

In September, in Downtown Dubai, she is scheduled to open The Flower Café. Also an artist using creative expression meaningfully, she says it’s important to be “a role model of realism”.

She is also the author of The Black Book of Arabia, described as a collection of true stories from the Arab community offering a real glimpse into the lives of men and women across the Gulf Cooperation Council region.

In this interview, she also expounds on her home, Sharjah, one of the seven emirates in the UAE and the region’s educational hub. “A number of successful entrepreneurs have started in this culturally-rich emirate that’s home to 30 museums,” she concludes. 

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Kim Kardashian West Is Worth $900 Million After Agreeing To Sell A Stake In Her Cosmetics Firm To Coty

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In what will be the second major Kardashian cashout in a year, Kim Kardashian West is selling a 20% stake in her cosmetics company KKW Beauty to beauty giant Coty COTY for $200 million. The deal—announced today—values KKW Beauty at $1 billion, making Kardashian West worth about $900 million, according to Forbes’estimates.

The acquisition, which is set to close in early 2021, will leave Kardashian West the majority owner of KKW Beauty, with an estimated 72% stake in the company, which is known for its color cosmetics like contouring creams and highlighters. Forbes estimates that her mother, Kris Jenner, owns 8% of the business. (Neither Kardashian West nor Kris Jenner have responded to a request for comment about their stakes.) According to Coty, she’ll remain responsible for creative efforts while Coty will focus on expanding product development outside the realm of color cosmetics.

Earlier this year, Kardashian West’s half-sister, Kylie Jenner, also inked a big deal with Coty, when she sold it 51% of her Kylie Cosmetics at a valuation of $1.2 billion. The deal left Jenner with a net worth of just under $900 million. Both Kylie Cosmetics and KKW Beauty are among a number of brands, including Anastasia Beverly Hills, Huda Beauty and Glossier, that have received sky-high valuations thanks to their social-media-friendly marketing. 

“Kim is a true modern-day global icon,” said Coty chairman and CEO Peter Harf in a statement. “This influence, combined with Coty’s leadership and deep expertise in prestige beauty will allow us to achieve the full potential of her brands.”

The deal comes just days after Seed Beauty, which develops, manufactures and ships both KKW Beauty and Kylie Cosmetics, won a temporary injunction against KKW Beauty, hoping to prevent it from sharing trade secrets with Coty, which also owns brands like CoverGirl, Sally Hansen and Rimmel. On June 19, Seed filed a lawsuit against KKW Beauty seeking protection of its trade secrets ahead of an expected deal between Coty and KKW Beauty. The temporary order, granted on June 26, lasts until August 21 and forbids KKW Beauty from disclosing details related to the Seed-KKW relationship, including “the terms of those agreements, information about license use, marketing obligations, product launch and distribution, revenue sharing, intellectual property ownership, specifications, ingredients, formulas, plans and other information about Seed products.”

Coty has struggled in recent years, with Wall Street insisting it routinely overpays for acquisitions and has failed to keep up with contemporary beauty trends. The coronavirus pandemic has also hit the 116-year-old company hard. Since the beginning of the year, Coty’s stock price has fallen nearly 60%. The company, which had $8.6 billion in revenues in the year through June 2019, now sports a $3.3 billion market capitalization. By striking deals with companies like KKW Beauty and Kylie Cosmetics, Coty is hoping to refresh its image and appeal to younger consumers.

Kardashian West founded KKW Beauty in 2017, after successfully collaborating with Kylie Cosmetics on a set of lip kits. Like her half-sister, Kardashian West first launched online only, but later moved into Ulta stores in October 2019, helping her generate estimated revenues of $100 million last year. KKW Beauty is one of several business ventures for Kardashian West: She continues to appear on her family’s reality show, Keeping Up with the Kardashians, sells her own line of shapewear called Skims and promotes her mobile game, Kim Kardashian Hollywood. Her husband, Kanye West, recently announced a deal to sell a line of his Yeezy apparel in Gap stores.

“This is fun for me. Now I’m coming up with Kimojis and the app and all these other ideas,” Kardashian West told Forbesof her various business ventures in 2016. “I don’t see myself stopping.”

Madeline Berg, Forbes Staff, Hollywood & Entertainment

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